Improving public service in India

How to improve the operations at the public places like hospitals, Railways and other places.

1. The responsibility to improve the operations lie not on center, state or Panchayat. Instead, this is contingent on institutional leadership. Therefore, institutional chiefs need to work on devising steps for the behavioral dimension of it's customers and employees.

2. Technology: We need to deploy technological means to make this process convenient for the people. Beginning with online appointment for the hospitals, the technological solution must deploy full suit of technology for making life convenient for end users. To this end, it is necessary that we restrict the visitors accompanying the patient/traveller, barcode the people/documents, increase the number of staff members, increase the size of the public place, providing basic amenities to public as well as employees, put more signboards and self guided facility, more patient counters or rail announcement system, a working solution for the appointment systems at institutional as well as operation level etc.

3. Administration: The task of administration should be left to administrators who have received general training in dealing with these aspects rather than putting specialists on this job. The areas of hospital management, railway station management, crowd control techniques etc should be given proper attention.

4. We need to plan for things 15 years ahead of our time. It requires critical evaluation of current state of affair and huge investment for bringing futuristic solutions for solving current day problems.

5. The time management can be improved by employing artificial intelligence, data mining and other solutions. In addition, we should deploy Internet of Things, and Blockchain kind of things to make things work. For example, a patient could be informed about his real time of appointment with doctor as soon as he is over with registration. Similarly, IOT solutions could be deployed in tracking the movement of patients and their documents.

It is a painful sight at public places to see wastage of human, economic and social resources in a huge manner. We need to make the entire process of experiencing public services hassle free, predictive and transparent. New India should not have any place for any mismanagement of resources.